Office Administration Apprentice

Thompson Group; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security technology company in Wolverhampton is seeking an individual to manage support tickets and maintain documentation. The role includes preparing various reports and assisting with troubleshooting. The position allows for potential full-time employment and involves a combination of virtual and workplace training.

Responsibilities

• Managing support tickets.
• Preparing reports.
• Maintaining accurate records.
• Logging and closing customer support calls.
• Sending daily/weekly/monthly reports to clients.
• Collating and organising data.
• Updating and maintaining internal and external documentation and ticketing systems.
• Assisting with basic troubleshooting and escalating issues where necessary.
• Supporting the business.

Job description

The Thompson Group provide specialist design, installation and maintenance of integrated security, fire, communications and life safety systems for our clients across the UK. Our passion is in delivering the right technology or combination of technologies for any building or environment; enabling people to live and work safely and to simplify and add value to their day to day operations.

Overview

• Potential to progress into a full time role within the company

Responsibilities

• Managing support tickets
• Preparing reports
• Maintaining accurate records
• Logging and closing customer support calls
• Sending daily/weekly/monthly reports to clients
• Collating and organising data
• Updating and maintaining internal and external documentation and ticketing systems
• Assisting with basic troubleshooting and escalating issues where necessary
• Supporting the business

Training and shifts

• 1 Day a week virtual College training
• The rest of the training will be completed in the workplace
• Monday- Friday Shifts to be confirmed