Office Admin / Dispatcher

redbox+ Dumpsters; Easton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local waste management service in Easton is seeking an Office Administrator / Dispatcher to enhance communication between drivers and customers. The ideal candidate should possess excellent communication skills, a solid understanding of logistics, and the ability to multitask effectively. Duties include dispatching, managing records, and cultivating customer relationships. The position offers competitive compensation ranging from $22 to $24 per hour along with benefits like medical insurance and a 401(k) plan.

Benefits

Medical, Dental, Vision Insurance

401(k) with company match

Life Insurance

Monthly Performance Bonus

Qualifications

• Customer service-related experience with valid references.
• Legally able to work in the US.
• Knowledge of Greater Lehigh Valley area for dispatch logistics.

Responsibilities

• Cultivate relationships with drivers and customers to manage schedule changes.
• Dispatch work orders and communicate with drivers/customers.
• Answer inquiries via phone, text, and email; process requests.
• Ensure accurate record keeping of client information and job sites.
• Run weekly reports for billing and track customer retention.
• Monitor office and field supplies for the team.
• Maintain equipment maintenance schedule for drivers.

Skills

Effective communicator

Technology knowledge of MS Office

Independent and critical thinking

Excellent phone etiquette

Attention to detail

Education

High school degree or equivalent

Job description

Replies within 24 hours

Job Description: Office Administrator / Dispatcher (OA/D)

About The Company

redbox+ Dumpsters of Lehigh Valley is a small, family-owned company. We are looking for a friendly, customer-focused and detail-oriented individual to join our team. If you are looking to join a company where you matter, you’re empowered to work independently and you care about providing a quality experience to both the construction industry and individual homeowners, this may be the right fit for you!

About The Role

Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor. Our OA/D uses modern routing software and critical thinking in order to develop, alter, and optimize delivery routes. OA/Ds must effectively communicate and serve as the liaison between drivers and customers, remaining agile and ready to handle sudden route changes or delivery issues.

The ideal candidate will take great pride in building rapport with our customers and serving as a strong brand ambassador of both our products and reputation in the Lehigh Valley area.

Hours & Work Location

• Our general business hours are 6:00am - 2:30pm, Monday through Friday. This position is currently full time at 40 hours per week.

The Qualities You’ll Bring

• You’re an effective communicator who provides memorable customer service. You pay close attention to details. If issues arise, you’re innovative and quick to resolve them. You appreciate being empowered to solve problems using your own discretion.
• You’re empathetic and sensitive to what makes your customers happy. You approach each unique customer with care and agility and feel a great sense of satisfaction in creating an exceptional experience.
• You have a proven work ethic and follow-through. Dependability – you do what you say you’re going to do. Bring your excellent work history as proof of your ability to commit to a company where you can stay and grow with us.
• You understand the magnitude of being the first experience with redbox+ Dumpsters to our clients. You represent redbox+ Dumpsters and make decisions as if you were the business owner. You understand that every phone interaction, email and text matters.

Duties

• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
• Dispatch – receive requests, triage work orders and communicate with driver/customers
• Phones/texts/email – answer inquiries, take work orders, process requests
• Routing software administration and compliance – ensure accurate record keeping of client records, job sites, referral sources, customer retention and receipt of Terms & Conditions
• Billing – run weekly reports to audit charge card payments, ensure accurate charges on invoicesFollow-up – marketing prospects, Google reviews, other items as assigned
• Inventory – monitor office and field supplies to ensure team has the tools they need
• Tracking – create and maintain equipment maintenance schedule and DOT compliance requirements for drivers

Skills

• Excellent phone etiquette – commitment to “Wow!” our customers
• Technology knowledge of MS Office products and ability to quickly learn software applications
• Maintain professional and personable behavior at all times – behave as if every experience will be reviewed on our Google Business page
• Independent and critical thinking related to logistics and customer experience
• Ability to handle details, without dropping the ball
• Eye for accuracy in work orders and billing preparation

Qualifications

• High school degree or equivalent
• Legally able to work in the US
• Knowledge of Greater Lehigh Valley area for portion of the role dependent on dispatch logistics
• Customer service-related experience, with references to validate
• Fluency in MS Office products
• Sales and/or marketing experience preferred

Compensation

• Hourly rate $22/hour; $23/hour after 60-days; $24/hour after 90-days
• Medical, Dental, Vision Insurance
• 401(k) with company match
• Life Insurance and Accidental Death & Dismemberment Insurance
• Monthly Performance Bonus

Compensation: $22.00 - $24.00 per hour

Since winning “Innovation of the Year” at the 2007 International Waste Expo, redbox+ Dumpsters has continued to set the new standard in the waste industry. Delivering two services to each jobsite with our one-of-a-kind U.S. Patented Elite roll-off dumpster, redbox+ Dumpsters, and the franchise owners in each location, continue to redefine the industry. It begins with the redbox+ Dumpsters “Customer Care Standard” which is as unique as the product and individuals that are behind every redbox+ Dumpsters location. This standard of care has been a defining difference when looking at the quality of service provided at every job site. There is a better way in the waste industry, and that way is redbox+ Dumpsters. Discover the difference.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Dumpsters Corporate.