Offer Support Engineer Service

Konecranes; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading material handling solutions company located in Greater London is looking for an Offer Support Engineer. This role is pivotal in developing, preparing, and validating technical and commercial offers, ensuring accuracy and competitiveness in proposals. The ideal candidate will have at least 5 years of experience in the overhead crane industry, strong technical understanding, and excellent communication skills. The position offers a supportive environment and numerous benefits, including competitive salary and annual bonus.

Benefits

Competitive Salary

Annual Bonus

Contributory pension and life assurance

25 days annual leave plus bank holidays

Employee shares save scheme

Professional development opportunities

Qualifications

• 5 years experience in the overhead crane industry.
• Previous experience in offer preparation or technical sales support preferred.
• Ability to read electrical and mechanical drawings.

Responsibilities

• Collaborate with the sales team to understand customer needs.
• Prepare technical and commercial offers including pricing.
• Liaise with engineering and supply chain teams for validation.

Skills

Technical understanding of industrial cranes

Excellent written and verbal communication skills

Problem-solving abilities

Detail-oriented and organized

Proficiency in MS Office

Tools

CRM tools

Quotation tools

Job description

About the Role

About the Role The Offer Support Engineer plays a key role in supporting the external services sales team and project delivery managers by developing preparing and validating technical and commercial offers for customers. This role bridges the gap between customer requirements technical feasibility and commercial considerations ensuring that proposals are accurate competitive and aligned with Konecranes strategy. This role would be ideally suited to a person that has technical knowledge and an understanding of how Konecranes select and deliver our service products including retrofits new hoists radio controls and other technical solutions.

Key Responsibilities

• Collaborate with the external sales team to understand customer needs project specifications and application requirements.
• Prepare and structure technical and commercial offers including pricing scope and delivery terms.
• Ensure offers are compliant with company standards policies and customer requirements.
• Liaise with engineering product management and supply chain teams to validate technical solutions and cost structures.
• Confirm the equipment configured meets or exceeds the customers need
• Support the sales team during customer negotiations by providing technical clarifications and justifications.
• Maintain accurate records of offers quotations and supporting documentation within the CRM system.
• Track offer status and provide timely updates to sales managers and stakeholders.
• Identify opportunities to optimize solutions improve competitiveness and add value for customers.
• Support continuous improvement of offer tools templates and processes.

Qualifications

• 5 years experience within the overhead crane industry.
• Previous experience in offer preparation pre-sales engineering or technical sales support preferred.
• Strong technical understanding of the industrial crane industry & associated products
• Ability to read manuals electrical & mechanical drawings
• Excellent written and verbal communication skills.
• Proficiency in MS Office; experience with CRM and quotation tools is a plus.
• Detail-oriented organized and able to manage multiple offers and deadlines simultaneously.
• Ability to work closely with other teams including Sales engineering and offer support teams
• Customer-focused mindset with strong problem-solving abilities.

What We Offer

• Competitive Salary
• Annual Bonus
• Contributory pension life assurance and income protection insurance
• Remote working opportunity or office based if preferred
• 25 days annual leave plus bank holidays
• Buy / sell holiday option
• Employee shares save scheme
• Retail travel and leisure discounts
• Professional development opportunities and training.
• Collaborative international working environment.
• Opportunity to contribute directly to business growth and customer satisfaction

Konecranes moves what matters. We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Remote Work : No

Employment Type : Full-time

Key Skills

MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Experience : years

Vacancy : 1