Nutritional Customer Success Specialist — Growth & Retention

Protein Works; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading nutrition company in Liverpool seeks a Nutritional Customer Success Executive to enhance customer relationships and drive retention. You will proactively manage the experience of new and lapsed customers, aiming to create positive impressions and address concerns. You will focus on improving brand loyalty and advocacy through effective communication and engagement strategies. Achieving various customer-focused KPIs will be vital to support the company's growth ambitions. Join us to make a lasting impact on our customers' journeys.

Qualifications

• Experience in customer success or service-related roles.
• Strong communication skills to handle customer interactions effectively.
• Ability to analyze customer feedback and identify areas for improvement.

Responsibilities

• Proactively manage customer experience for new and lapsed customers.
• Create memorable moments in the customer journey.
• Achieve customer-focused KPIs to drive business growth.

Job description

A leading nutrition company in Liverpool seeks a Nutritional Customer Success Executive to enhance customer relationships and drive retention. You will proactively manage the experience of new and lapsed customers, aiming to create positive impressions and address concerns. You will focus on improving brand loyalty and advocacy through effective communication and engagement strategies. Achieving various customer-focused KPIs will be vital to support the company's growth ambitions. Join us to make a lasting impact on our customers' journeys.