Nurse Case Manager - Cancer Care

AXA UK plc; Royal Tunbridge Wells; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

A healthcare service provider is seeking a registered nurse specializing in cancer care to provide high-quality support to members. The role includes managing claims, advising on treatment options, and offering telephone assistance. Candidates must hold a nursing diploma or degree, be registered with the NMC, and ideally have cancer nursing experience. Flexible working arrangements are available, allowing for a blend of remote and office attendance.

Benefits

Competitive salary up to £36,750

Annual bonus

Contributory pension scheme

Life assurance

Private health cover

25 days annual leave plus Bank Holidays

Employee discounts

Qualifications

• Must be a registered nurse with a nursing diploma or degree.
• Current registration with the Nursing and Midwifery Council (NMC) is required.
• Ideally, experience in cancer nursing is preferred.

Responsibilities

• Manage claims and provide clinical expertise to members.
• Inform members of treatment options and claims progress.
• Offer telephone support to members and families during difficult times.

Skills

Clinical skills

Communication skills

Decision making

Relationship management

Negotiation skills

Education

Nursing diploma or BSc in nursing

Current registration with NMC

Job description

Overview

Are you a registered nurse? Do you have cancer nursing experience? If you're looking for a role with variety and learning opportunities, this could be an excellent option for you. You'll use your clinical and case management skills to provide a high-quality care service to our members and their families undergoing treatment for cancer. You’ll work closely with clinicians and hospitals to get the best care for our members.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at Bristol, Tunbridge Wells or Glasgow offices, visiting clients or attending industry events. Flexible working arrangements are available and can be discussed with Talent Acquisition.

Responsibilities

• Effectively manage claims and act as a clinical expert providing specialist knowledge and assistance to our members.
• Ensure members are aware of treatment options within their cover and keep them informed of the progress of their claims.
• Provide telephone support during difficult times to our members and their families.
• Contribute to the team, department and wider business targets and understand how you can personally contribute.
• Understand and role model the principles of claims cost management and identify potential areas of leakage.
• Develop in-depth knowledge and expertise to protect what matters most to our customers.

Qualifications

• Nursing diploma or Bachelor of Science (BSc) degree in nursing.
• Current registration with the Nursing and Midwifery Council (NMC).
• Ideally, cancer nursing experience.
• High levels of judgement, decision making and ownership.
• Excellent communication and negotiation skills.
• Effective relationship management skills.
• Ability to manage difficult conversations.
• Eligible and authorised to work in the United Kingdom.

Pre-employment and compliance

Screening and conduct: As a regulated financial services company, all successful candidates will be subject to pre-employment checks. You will be required to adhere to PRA Insurance Conduct Standards and FCA Conduct Rules. Interview formats may vary by location, and you will be guided by the Talent Acquisition team.

About AXA and EEO

AXA Health is committed to helping our members be the best version of themselves with health and wellbeing support. We foster a culture of trust, respect and inclusion, and we encourage applications from all backgrounds. AS an Equal Opportunities Employer we promote diversity and inclusion and support candidates with disabilities through the Disability Confident framework.

Benefits

• Competitive annual salary up to £36,750 dependent on experience
• Annual company and performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays (plus options to buy/sell up to 5 days)
• Wellbeing services and resources
• AXA employee discounts

Note: This position has been defined as an Insurance Distribution Directive (IDD) role and will be subject to background screening every 4 years with an annual declaration in intervening years.