NRSWA Notification Administrator

ScottishPower; Glasgow; On-site; GBP 28,000; Full time

Job summary

A major energy provider located in Glasgow is looking for an NRSWA Notification Administrator. The role involves processing road opening notices and ensuring compliance with health and safety legislation. Candidates should possess strong customer service and interpersonal skills, alongside a good understanding of Energy Networks policies. The position offers a competitive salary and numerous benefits, including 36 days annual leave and a pension scheme with generous contributions.

Benefits

36 days annual leave

Pension scheme with double match

Healthcare benefits

Life assurance

Cycle to work scheme

Qualifications

• Knowledge of health, safety and environmental legislation.
• Excellent communication skills.
• Ability to escalate responses for unacceptable outcomes.

Responsibilities

• Raise and process road opening notices/permits.
• Liaison with contractors for control and monitoring.
• Collect and disseminate technical information to staff.

Skills

Energy Networks policies

Customer service skills

Interpersonal skills

Telephony skills

Time management

Negotiation skills

IT literacy

Education

Relevant experience in a customer service role

Tools

SAP

Job description

NRSWA Notification Administrator

Glasgow

Salary: £27,498 per annum

Working pattern - 0830 - 1645 - Monday- Friday

Help us create a better future, quicker

As NRSWA Notification Administrator, you'll raise and process within appropriate legislative timescales, the necessary road opening notices/permits to allow our contracting partners and staff to work within legal parameters. You'll process the necessary fault‑related plant maintenance orders and scopes to facilitate payment and appropriate registering of costs and provide an efficient and effective support service for the processes associated with facilitating and co‑ordination all aspects of the repair of HV and LV faults within the Operations function. Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics.

What you’ll be doing

• To raise the appropriate Plant Maintenance Orders on an on‑going daily basis to facilitate any work on the network.
• To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices/permits, e.g. within 2 hours of us starting to excavate on a fault.
• To raise and process within appropriate timescales the relevant planned notices and permits to allow planned works to commence.
• To raise and process the relevant work instructions for our cable contractor partners on an on‑going basis.
• To raise and process any requests for purchase orders relating to faults on the network.
• To process the necessary invoice for re‑chargeable work.
• Liaison with contractors to ensure correct controls and monitors are in place.
• Co‑ordination of field staff resources.
• Raising, control and processing of appropriate operational paperwork.
• Raising, control and processing of appropriate paperwork to ensure compliance with current legislation.
• Collection of technical and non‑technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units.
• Preparation and dissemination of appropriate weekly and monthly reports.
• Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics.

What you’ll bring

• Knowledge of Energy Networks policies, procedures and working practices.
• Working knowledge of health, safety and environmental legislation.
• Developed customer service skills.
• Good interpersonal skills.
• Excellent telephony skills.
• Excellent time management skills.
• Developed negotiation and communication skills.
• Knowledge of excavation and lay contract terms.
• Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others.
• Ability to recognise unacceptable customer and business outcomes and therefore to escalate responses to secure an appropriate resolution.
• Knowledge of relevant IT support systems and processes.
• Establish good working relationships with field staff and corporate staff.
• Influence field staff on all our processes.

Minimum Criteria

• IT literate.
• Knowledge of SAP would be desirable.
• Experience in a customer service role or relevant experience.
• Excellent communication skills.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave.
• Share schemes
• Payroll giving and charity matched funding
• Technology vouchers – save more and spread the cost of your technology purchases.
• Electric vehicle schemes – to help you transition to green/clean driving.
• Cycle to work scheme and public transport season ticket loans
• Healthcare benefit options including: dental insurance, private medical insurance, health cash plan and annual health assessments.
• Life assurance (4× salary)
• Access to Savesmart financial wellbeing support.
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make up the transmission network – connecting infrastructure such as wind farms into the electricity system. It is a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we’re taking it very seriously, investing £5.5 billion into our transmission network to support the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large‑scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long‑term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out careers scottishpower.com