Norwich REST Hub Cafe Volunteer

Norfolk and Waveney Mind; Norwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community mental health organization in Norwich is looking for Cafe Volunteers to assist in their newly renovated cafe at the REST Hub. Responsibilities include supporting kitchen operations, serving food and drinks, and maintaining cleanliness. This role offers the chance to gain valuable experience in hospitality, build skills, and receive training. Flexible hours available to accommodate your schedule, contributing positively to the community's mental health initiatives.

Benefits

Training opportunities

Flexible hours

Community impact

Qualifications

• Experience in customer service and food preparation.
• Understanding of food hygiene practices.
• Ability to work in a team and communicate effectively.

Responsibilities

• Assist the kitchen team with food preparation.
• Serve food and drinks to customers.
• Keep the cafe clean and tidy.
• Manage transactions at the till.

Skills

Customer Service

Food Hygiene

Teamwork

Communication

Job description

Thank you for your interest in becoming a Cafe Volunteer at Norwich REST, Churchman House

Here is a little more information to give you a clear understanding of the role:

REST is an acronym that stands for Recover, Eat, Support, Talk. Our REST Hubs are located across the Norfolk County Area including: Norwich, Thetford, Aylsham, Kings Lynn and Great Yarmouth. Most of our REST Hubs provide a 7 days a week service from 9:30am through to 6pm. Although each Hub is unique the area it is located, we generally provide planned & unplanned 1-2-1 structured wellbeing support, groups and signposting opportunities. We work collaboratively with emergency services such as the police and ambulance, as well as other local charity and NHS services. To us, REST is a safe place where everyone can feel confident to talk about their mental health difficulties, socialise, make new connections and recover. To many people who have accessed our service, it is a friendly place where they feel included, respected and genuinely cared for.

We are currently renovating the café at our Norwich REST Hub, Churchman House, to ensure the Eat part of REST remains a focal point. Our volunteers remain vital in our delivery of the REST model, and this continues to be the case upon the opening of our new café.

What does a REST Café Volunteer do?

As a Café Volunteer at Churchman House, you will play a vital role in supporting our kitchen and front-of-house team. Your responsibilities will include:

Responsibilities

• Kitchen Support: Assisting the kitchen team with food preparation, washing up, and organizing deliveries.
• Cafe Operations: Helping with the closing of the cafe and kitchen at the end of the day.
• Customer Service: Serving food and drinks to customers, ensuring a friendly and welcoming environment.
• Cafe Maintenance: Keeping the cafe clean and tidy, collecting items from tables, and delivering food to customers.
• Till Operation: Managing transactions at the till and providing excellent customer service.
• Food Hygiene: Assisting with food hygiene practices, such as recording temperatures to maintain safety standards.

Why become a REST Café Volunteer?

• Gain Experience: This role offers a valuable opportunity to gain experience in the hospitality sector.
• Skill Development: Build and enhance your skills in a supportive environment.
• Training Opportunities: Access training provided by REST Norwich to support your professional development.
• References: Potential to receive references upon request, depending on your experience and performance.
• Community Impact: Be part of a team that actively contributes to the local community.
• Flexible Hours: We offer a variety of shift times to accommodate your schedule.

Training

Comprehensive training opportunities will be provided in line with your role. Here is a lift of organisational training that is provided. In addition to this, volunteers will be offered service specific training as part of the induction period.

• Moving and Lifting
• Safety at Work
• Safeguarding
• Professional Boundaries
• Equality and Diversity
• Prevent
• Food hygiene
• Regular catch ups with REST staff
• MHFA (when available)

If this sounds like an exciting and interesting opportunity, please download the criteria list for more details about the role.

REST Cafe Volunteer Criteria.docx