Northgate Application Lead

Code Red Associates; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an Application Lead to provide application support services in London. The role involves managing and leading a team of Application Analysts, ensuring high-quality response rates to incidents and requests. The ideal candidate will have proven experience in supporting line of business applications and managing digital transformations within organisations. A solid understanding of housing management systems is also essential for success in this position. Competitive salary and permanent contract offered.

Qualifications

• Experience in coordinating application upgrades and liaising with business users.
• Proven skills in investigating and resolving system issues.
• Ability to write SQL queries and lead system development.

Responsibilities

• Manage daily activities for a team of Application Analysts.
• Ensure requests and incidents are responded to within SLA.
• Deliver excellent customer service to users.

Skills

Coordinating Application Upgrades

Investigating system issues

Writing SQL queries

Supporting line of business applications

Digital Transformation

Housing Management systems experience

Business processes understanding

Managing interfaces and system integrations

Effective communication

Team management and development

Job description

Northgate Application Lead £50,000 London | Permanent

This role is responsible for the provision of application support services, directly to users of the systems or to service delivery functions. You will be responsible for managing and leading the daily activities and performance and development of a team of Application Analysts. Ensuring that requests and incidents are responded to within SLA and customers are given excellent customer service.

Skill And Knowledge

• Coordinating Application Upgrades liaising with Business Users and Software suppliers, leading UAT,
• Investigating, diagnosing, and resolving system issues and writing test scripts
• Writing SQL queries, leading on system development and implementation of new and emerging functionality.
• Proven experience of supporting line of business applications in complex application support environments are essential
• Working in Digital Transformation within an organisation
• Proven experience of supporting Housing Management systems specifically (Northgate Housing, Civica Universal Housing, keystone)
• An understanding of Business processes and practices relating to Housing Management
• Experience of managing interfaces and system integrations is essential.
• Being a Good communicator with ability to work successfully with key stakeholders including
• senior managers, suppliers, partner organisations and other public services
• Experience of managing & developing a team is essential

We act as an Employment Agency / Business with regards to this vacancy. As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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