Non Clinical - Higher Level Medical Secretary - Care of the older Person

The Shrewsbury And Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare provider in Shrewsbury is seeking a Higher Level Medical Secretary to support the Care of the Older Adult team. This full-time role involves organizing the workload for Consultants and producing accurate clinical correspondence. Ideal candidates will have strong typing skills and experience with sensitive medical contexts. The role requires excellent interpersonal skills to engage with patients and staff effectively.

Qualifications

• Strong typing and word processing skills.
• Experience with sensitive medical terminology.
• Ability to communicate effectively with various staff.

Responsibilities

• Organize workload for Consultants in the department.
• Produce accurate clinical and general correspondence.
• Respond to sensitive and difficult patient enquiries.

Skills

Interpersonal skills

Ability to plan and prioritize workload

Education

4 GCSEs (grades 9-4 or A-C) or equivalent

RSA stage 3 typing, word processing

NVQ Level 3 Business/Medical Admin or AMSPAR

Tools

MS Office

Job description

Overview

An exciting opportunity has arisen for a Higher Level Medical Secretary to work within the Care of the Older Adult secretary team based at The Royal Shrewsbury Hospital, Shrewsbury.

The post is 33.5 hours per week across Monday to Friday.

Responsibilities

• The post holder will join a team of Medical Secretaries who organise the workload of the Consultants within the department and ensure that an efficient service is provided.
• The post holder will produce accurate clinical and general correspondence, regularly using complex and sensitive medical terminology from audio transcription.
• Respond to telephone calls from anxious and distressed patients, responding appropriately to contentious, sensitive and difficult enquiries.
• The post holder is pivotal in the patients relationship with the hospital, the clinical team and the Consultants; the team supports each other to organise the workload of the Consultants within the department and ensure that an efficient service is provided.

Qualifications

• 4 GCSEs (grades 9-4 or A-C) or equivalent
• RSA stage 3 typing, word processing (or have equivalent experience)
• Knowledge of MS Office
• Qualified or working towards NVQ Level 3 Business/ Medical Admin or AMSPAR

Requirements

• The ability to plan and prioritise a varied workload is essential
• Good interpersonal skills and the ability to communicate with a variety of staff groups at all levels