NOC IT Support Engineer: Proactive, Secure & Reliable

ProInfoNet; Bangor; On-site; GBP 30,000 - 45,000; Full time

Job summary

An IT consulting firm in Bangor, UK is seeking an IT Support Specialist. In this role, you will provide advanced technical support for internal and external users, maintain network security, and ensure system performance. Join a collaborative team focused on professional growth and community support. Key qualifications include a bachelor's degree in IT and 3-5 years of relevant experience. Benefits include competitive wages and comprehensive health coverage.

Benefits

Great retirement plan

Generous paid time off

85% company-paid health insurance

50% company-paid dental and vision insurance

Qualifications

• 3-5 years of experience in IT support or network operations.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, and VLANs.
• Experience with endpoint management tools.

Responsibilities

• Serve as the escalation point for NOC/Helpdesk tickets.
• Provide managed IT support for multiple client environments.
• Perform proactive monitoring and maintenance.

Skills

Troubleshooting

Customer service

Networking fundamentals

Windows OS

Documentation

Education

Bachelor’s degree in Information Technology or related field

Tools

LogicMonitor

Microsoft 365

PRTG

SolarWinds

Job description

An IT consulting firm in Bangor, UK is seeking an IT Support Specialist. In this role, you will provide advanced technical support for internal and external users, maintain network security, and ensure system performance. Join a collaborative team focused on professional growth and community support. Key qualifications include a bachelor's degree in IT and 3-5 years of relevant experience. Benefits include competitive wages and comprehensive health coverage.