NMR Technical Support & Training Specialist (Hybrid)

Oxford Instruments Plc; High Wycombe; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading scientific instruments company based in High Wycombe is seeking a Technical Support Specialist NMR. This role focuses on providing expert-level technical support and training on NMR product lines, solving complex issues for customers, and delivering training sessions internationally. The ideal candidate should possess a relevant Engineering or Science degree, and have experience with NMR hardware and a solid background in technical support. Join our team to enhance customer satisfaction and drive product success.

Benefits

25 days annual leave plus bank holidays

Private health and dental insurance

Pension plan

Flexible working hours

Support for professional qualifications

Qualifications

• Strong background in NMR hardware and theory.
• Exceptional problem-solving abilities.
• Experience in delivering training to teams.

Responsibilities

• Provide high-level onsite technical support for customer escalations.
• Act as primary technical support contact for the product range.
• Develop and deliver training for engineers and customers.
• Collaborate with internal departments to resolve customer issues.
• Maintain records of problems and solutions.

Skills

Experience with NMR hardware and theory

Problem-solving skills

Training design and delivery

Technical support experience

Education

Relevant Engineering or Science degree

Job description

A leading scientific instruments company based in High Wycombe is seeking a Technical Support Specialist NMR. This role focuses on providing expert-level technical support and training on NMR product lines, solving complex issues for customers, and delivering training sessions internationally. The ideal candidate should possess a relevant Engineering or Science degree, and have experience with NMR hardware and a solid background in technical support. Join our team to enhance customer satisfaction and drive product success.