NIS Customer Account Handler Renewals

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 30,000; Full time

Job summary

A leading insurance company in Stratford-upon-Avon is seeking a Commercial Insurance Handler for their Mid Corporate Team. The successful candidate will manage policies including Property, Liability, and Cyber, while ensuring excellent customer service. The role offers hybrid working, with two days per week in the office, and a salary up to £30,000, along with an attractive benefits package including a contributory pension scheme and annual bonus options.

Benefits

Salary up to £30,000 depending on experience

Annual bonus (up to 10% of salary)

Contributory pension scheme

25 days annual leave plus holidays

Gym membership contribution

Health and wellbeing plan

Employee discounts on insurance policies

Qualifications

• Recent experience working in broking or underwriting with knowledge of commercial insurance.
• Knowledge of products such as Property, Liability, Cyber, and Marine Cargo.

Responsibilities

• Liaise with agents and suppliers to obtain quotes and renew policies.
• Support agents by providing the right coverage and assistance.

Skills

Excellent customer service

Attention to detail

Ability to meet tight deadlines

Self-motivated and teamwork skills

Education

Experience in broking or underwriting

Job description

• Fantastic opportunity to work within a growing team and alongside an established team
• Opportunity to handle Property, Liability, CAR, Freight Liability, Marine Cargo, Liability policies, with some exposure to Professional Indemnity & Cyber, for SME accounts.
• Hybrid working with 2 days per week in our Stratford upon Avon office

About the role:

Just over 100 people work with us here in Wholesale Broking and Outplacement Services and, it’s fair to say, our remit is a varied and very important one. We work on an unusually wide range of insurance subject matter, from Complex Casualty to Financial Risk, Marine Hull to Animal Disease.

We have seen year on year growth which has led to the need to recruit an additional handler to work in our Mid Corporate Team. We are a busy, friendly and service orientated department and we’re looking for someone with a Commercial Insurance background to add experience to our knowledgeable Team.

You will be involved in the day-to-day liaison with our Agents and suppliers in the activities of obtaining quotes, inviting and renewing policies, as well as some claims administration. Supporting our agents is at the heart of what we do – ensuring that we provide the right cover and assistance for them to provide to their customers. With NFU Mutual renewal retentions sitting at 95%, we’re clearly doing a lot right!

And as well as supporting our NFU Mutual Agency network and Regional Sales teams in acquiring and retaining customers, we support Head Office Underwriting’s strategic goals, and facilitate and provide the outplacement of large, complex, high risk Commercial and Specialty Risks for our Agency network through the Composite and London Insurance Markets.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.

About you:

It is essential you have recent experience of working in broking or underwriting with knowledge of commercial insurance.

You will also hold knowledge of commercial insurance products which could include Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber and Liability.

This role also requires

• Excellent customer service
• Have a keen eye for detail
• Be able to work to tight deadlines
• Be self-motivated as well as have the ability to work as part of a team

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £30,000 dependent on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual:

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.