Nights Team Member - Birmingham

LGH - Best Western; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Birmingham seeks a Night Team Member to manage guest services, maintain security, and assist the hotel staff during the night shift. The ideal candidate will have previous hotel experience, excellent customer service skills, and the ability to remain calm under pressure. This role includes various responsibilities such as handling guest check-ins, performing security checks, and supporting staff. Enjoy a range of employee perks, including discounts and wellbeing support.

Benefits

Employee discounts on hotel rates

Free meals on duty

Free parking

Wellbeing support and advice

Qualifications

• Previous experience in a hotel or related environment, preferably as a night team member.
• Friendly and professional demeanor.

Responsibilities

• Manage guest requests promptly and professionally.
• Perform regular security checks.
• Assist with maintenance tasks as needed.
• Handle guest check-ins and check-outs.

Skills

Excellent customer service skills

Strong communication skills

Ability to remain calm under pressure

Attention to detail

Flexibility to work evenings and weekends

Job description

Nights Team Member Birmingham Strathallan Hotel, Signature Collection By Best Western *The Opportunity*

Join Our Team as a Night Team Member!

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

• What You'll Do : *
• Guest Services : Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First : Maintain security and safety procedures throughout the night.
• Security Checks : Perform regular security checks to keep our hotel safe.
• Support Staff : Provide general support to hotel staff during the night shift.
• Maintenance Help : Assist with any maintenance or housekeeping tasks that arise.
• Room Setup : Set up meeting rooms and other areas as needed.
• Food & Beverage Service : Serve food and beverages to guests when required.
• Check-In / Out : Handle guest check-ins and check-outs as needed.
• Emergency Response : Manage any emergency situations that occur.
• Reporting : Prepare reports for senior management as required.
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking
• Ideal Candidate*
• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.
• Hotel*

The Birmingham Strathallan Hotel, the hotel offers 135 rooms, and is just a short taxi ride from Birmingham New Street and conveniently located near the M5 in leafy Edgbaston.

• About us*

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.

Join our dynamic team and be a part of shaping the future of the UK hospitality industry.