Nights Team Member

LGH Hotel Management Ltd; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Night Team Member for the Carlisle Station Hotel. The role involves managing guest services, ensuring safety, and providing support to hotel staff during the night shift. Ideal candidates will have previous experience in a hotel environment, excellent customer service skills, and the ability to remain calm under pressure. Benefits include employee discounts, free meals on duty, and a supportive work environment in a charming Victorian setting.

Benefits

Employee discounts on bedroom rates

Free meals on duty

Free parking

Wellbeing support

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.

Responsibilities

• Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks to keep our hotel safe.
• Provide general support to hotel staff during the night shift.
• Handle guest check-ins and check-outs as needed.

Skills

Excellent customer service skills

Strong communication and interpersonal skills

Good organizational skills

Job description

Nights Team Member

Carlisle Station Hotel, Sure Collection By Best Western

The Opportunity

Join Our Team as a Night Team Member!

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors.

The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.