Night Welcome Supervisor

Accor Hotels; Greater London; On-site; GBP 33,000; Full time

Job summary

A leading international hotel chain in Greater London is seeking a Night Welcomer. You will warmly welcome guests, anticipate their needs, and promote hotel services, ensuring an exceptional experience. The role involves supervising the Night Welcomers and covering for the Night Manager as needed. Ideal candidates should have a strong background in guest service and excellent communication skills. Compensation starts at £15.78 per hour, with additional employee perks and benefits.

Benefits

Complimentary meals

Pension scheme

Employee benefit card

Wellness perks

Annual leave

Qualifications

• Experience in guest service or hospitality preferred.
• Ability to anticipate guests' needs and provide suitable solutions.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome all guests with care and attention.
• Promote the hotel's loyalty programme and services.
• Supervise and develop the Night Welcomers.
• Handle guest feedback efficiently.

Skills

Guest service

Proactivity

Communication skills

Team leadership

Job description

Company Description

"Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
• Is proactive, anticipates guests needs and looks for suitable solutions
• Conveys the hotel image and promotes company’s loyalty programme
• Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
• Carries out all operations concerning guests arrival and departure in compliance with payment procedure
• Informs guests about formalities, any special conditions relating to their stay and the services available
• Actively contributes to the qualitative and quantitative targets of the department
• Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.
• Supervise, support, train, develop the Night Welcomers
• Covers the Night Manager duties during periods of leave.

Additional Information

• Bonus Breaks: Enjoy two complimentary oneor two night staysper year at other Accor properties across the UK
• Pension Scheme: Secure your future with our contributory pension plan
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals provided whilston duty
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: £15.78 per hour (£32,001 per annum)

The successful candidate must already have eligibility to work in the UK