Night Support Workers

Look Ahead Care Support and Housing; Greater London; On-site; GBP 29,000; Full time

Job summary

A leading not-for-profit care provider is seeking empathetic Night Support Workers in London. This role involves supporting individuals with mental health needs to live independently, ensuring services continuity at night, and fostering positive relationships. Candidates should hold NVQ Level 2/3 and have relevant work experience. The position offers a salary of £28,808 per annum with benefits including generous leave, training opportunities, and a supportive work environment.

Benefits

Annual leave increasing up to 30 days

Free DBS

Employee Assistance Programme

Cycle to work scheme

Generous pension contributions

Qualifications

• Experience in a relevant sector.
• Ability to support customers during night hours.
• Strong communication skills.

Responsibilities

• Build supportive relationships with customers.
• Manage risks associated with customer support.
• Assist customers with daily living activities.

Skills

Empathy

Resilience

Teamwork

Interpersonal skills

Education

NVQ Level 2/3 or equivalent

Job description

Overview

We're looking for a 3 kind, empathetic and resilient Night Support Workers to join our Mental Health Service in Kensington and Chelsea.

£28,808.00 per annum, working 40 hours per week.

Benefits

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward and recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Role

RBKC MH Night Support Workers enable people with mental health support needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Working pattern

Monday to Sunday – rolling rota:

1. Mon Tue Wed Thu – 10 10 10 10
2. Sun Mon Tue Wed – 10 10 10 10
3. Sat Sun Mon Tue – 10 10 10 10
4. Fri Sat Sun Mon – 10 10 10 10

What you'll do

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals.
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.
• Support customers and colleagues during incidents calmly and professionally, following policies and procedures and escalation protocols and completion of incidents reports.
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine.
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Exudes a warm friendly presence and open behaviour.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Has a practical and logical mind and is naturally well organized.
• Able to apply the right balance of care and support dependant on the needs of the customer.
• Thrives on change and enjoys dynamic diverse environments.
• Is confident with high levels of self-esteem.

What you'll bring

Essential:

• NVQ Level 2/3 or equivalent with some previous relevant sector work experience.

About us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co‑design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Values

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Safeguarding and inclusion

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

Next steps

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.