Night Shift Operations Leader

Royal Mail; Carlisle; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent postal service provider is seeking a Night Shift Manager at their Carlisle Mail Centre. This role is vital for leading teams during the night shifts, motivating employees to meet operational targets, and adapting to innovation in service delivery. Ideal candidates should have strong leadership skills and experience in customer service, ensuring a supportive and effective environment for the team. The position demands adaptability, resilience, and a commitment to customer-centric improvement. The work schedule is Monday to Friday, 22:48 – 07:00.

Qualifications

• Strong leadership skills with a focus on developing talent.
• Ability to create a positive energy and support diverse teams.
• Experience in customer service and focus on improving customer experience.

Responsibilities

• Lead night shift teams to meet operational targets.
• Motivate employees to achieve their best every day.
• Implement and recognize strategies for improvement.

Skills

Leadership

Coaching

Diversity & Inclusion

Customer Service

Resilience

Job description

A prominent postal service provider is seeking a Night Shift Manager at their Carlisle Mail Centre. This role is vital for leading teams during the night shifts, motivating employees to meet operational targets, and adapting to innovation in service delivery. Ideal candidates should have strong leadership skills and experience in customer service, ensuring a supportive and effective environment for the team. The position demands adaptability, resilience, and a commitment to customer-centric improvement. The work schedule is Monday to Friday, 22:48 – 07:00.