Night Receptionist - Front Office - Jumeirah Carlton Tower

Jumeirah Carlton Tower; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hospitality brand in Greater London is looking for a Night Receptionist to provide excellent guest service. Your responsibilities will include greeting guests, assisting with check-ins, and ensuring accurate entry of check-in details. The ideal candidate will have strong interpersonal skills and teamwork ability, and preferred knowledge of Opera Cloud software. An attractive benefits package includes a competitive salary, extra holidays, and various employee perks. Availability for weekend and holiday shifts is necessary.

Benefits

Competitive salary and service charge

Extra holiday for milestone birthdays

Life insurance and pension scheme

Dry cleaning of uniform

Meals on duty

Employee assistance programs

Discounts on F&B

Taxi service after hours

Ongoing training and development

Qualifications

• Excellent interpersonal and communications skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information.

Responsibilities

• Greet all guests at any time in a friendly manner and register them.
• Assist guests to their rooms and explain room facilities.
• Enter all check-in/out details accurately in the computer.

Skills

Interpersonal skills

Communication skills

Ability to use Opera Cloud

Capacity to learn software

Teamwork

Tools

Opera Cloud

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An opportunity has arisen for a Night Receptionist to join us Jumeirah Carlton Tower.

Responsibilities

• Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
• Assist guests to their rooms on check‑in, explain and endeavour to sell & cross‑sell the hotel’s food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
• Enter all arrivals’ check‑in/out details accurately in the computer and modify any information correctly with particular care toward spelling and room rates.
• Ensure that the hotel’s credit policy is adhered to at all times, with particular care to the established policy on “chance guests”.
• Make reservations at such times as when the Reservation office is unable to so do.
• Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guests and colleagues alike.

Qualifications

• Excellent interpersonal and communications skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co‑workers both within and outside of your department.
• Must be available to work weekends, day, evenings and holidays.

About the Benefits

At Jumeirah we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include‑

• Competitive salary+excellent service charge
• Extra holiday for milestone birthdays
• Life insurance and pension scheme
• Dry cleaning of uniform or business attire
• Meals on duty
• Employee assistance and wellness programmes
• Discounts on F&B and spa treatments
• Taxi service after hoursOngoing training and development
• Cycle scheme, dental cashback, eye test discounts
• Internal and external transfer schemes