Night Receptionist

Maison Estelle; Witney; On-site; GBP 32,000 - 38,000; Full time

Job summary

A luxury hotel in Oxfordshire is seeking a Night Receptionist to provide exceptional guest service, manage financial and administrative responsibilities, and conduct nightly audits. This role is ideal for candidates with hotel reception experience and strong communication skills. The hotel offers competitive salary with anticipated gratuities and numerous benefits, including staff discounts and social events, creating a supportive and rewarding work environment.

Benefits

Exclusive staff rates

Biannual company socials

Colleague spaces with refreshments

Cycle to Work scheme

Health cash plan and life assurance

28 days holiday plus bank holidays

Recommend-a-friend bonus scheme

Uniform provided and cleaned

Onsite seamstresses for uniform fitting

Qualifications

• Previous hotel reception experience is essential.
• Experience of working nights or in a luxury property is desirable.
• Comfortable talking to colleagues and guests, building relationships.

Responsibilities

• Welcome guests and assist in financial and administrative duties during the night.
• Conduct the night audit efficiently.
• Serve as an ambassador for the front-office team.

Skills

Hotel reception experience

Excellent communication skills

Ability to perform under pressure

Detail-oriented

Tools

Opera/Opera Cloud

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85‑acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman‑inspired spa – Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

\聞

As a Night Receptionist at Estelle Manor, you will offer a warm and friendly welcome to all our members and guests doubts arriving to the estate throughout the night. Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities during the night shift, including the night audit, in an efficient and positive manner. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front‑office team here at Estelle Manor.

Who we are looking for?

• Previous hotel reception experience. Experience of working nights or in a luxury property would be desirable.


• Experience with Opera/Opera Cloud is advantageous.


• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.


• Ability to perform under pressure and deliver results to deadlines.


• Passionate about delivering exceptional guest experience with keen attention to detail.

The on‑target earning potential for this role is £32,910.40 per annum based on a 40‑hour contract – comprising an hourly rate of £14.38, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

What’s in it for you?

At Estelle, we prioritise your результат and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelle‑versary surprises. Nurture your wellbeing with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a erstes culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social & sports groups.


• Exclusive staff rates and F&B discounts across sister properties.


• Estelleversary gifting for all employees.


• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.


• Goes without saying but we will feed you during your shift.


• Cycle to Work scheme.


• Added protection of our pension, health cash plan and life assurance schemes.


• 28 days holiday, inclusive of bank holidays, which increases with lengthံု of service.


• Colleague Forums and Sustainability Commituing to help create The Estelle Way.


• Recommend‑a‑friend bonus scheme.


• Uniform provided, cleaned, and pressed.


• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities Derrive & service charge:

• Gratuities (tips) and service charge are paid on a pro‑rata basis regardless of your role.


• It is estimated that in 2026, our full‑time employees can expect to receive in the range of £3,000 in addition to their annual salary.