Night Receptionist

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality brand in the City of Westminster is seeking a Night Receptionist to ensure an efficient and positive reception experience for guests. Responsibilities include managing check-ins and check-outs, handling guest queries, and maintaining high service standards. The ideal candidate will have previous experience in customer service, excellent communication skills, and the ability to work night shifts. This full-time role offers a competitive hourly rate along with various perks, including a global travel program.

Benefits

Hourly rate plus incentives

Global travel program

Uniforms

Meals whilst on duty

Part of a fabulous team

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work independently and in a team.
• Flexibility for night shifts.

Responsibilities

• Achieve positive outcomes from guest queries efficiently.
• Ensure an efficient reception experience for guests.
• Stay fully aware of relevant guest feedback.
• Demonstrate a high level of customer service.
• Attend relevant training courses and assist with development.

Skills

Customer service

Communication

IT proficiency

Job description

Job Description - Night Receptionist (HOT0C4LO)

Job Description

Job Number:

Night Receptionist (HOT0C4LO)

Work Locations

Conrad London St. James Hotel, 22-28 Broadway, London SW1H 0BH

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World Of Rewards

• Hourly rate: £15.00 plus incentives from upsell
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for, they consist of:

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
• The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

What will I be doing?

• 4 on 4 off position
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

Travel:

St James Park Tube Station – District & Circle Line – across the road

Westminster Tube Station – Jubilee Line (4 Mins Walk)

Victoria Station (8 Mins Walk)

Waterloo Station (10 Mins Walk)

Schedule

Full-time

Brand : Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office