Night Reception Team Member - Edinburgh

Staycity Group; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading urban aparthotel brand in Edinburgh seeks a Night Reception Team Member to help shape the guest journey. This role requires excellent communication and interpersonal skills, making great impressions on guests. Previous experience is helpful but not mandatory, as full training will be provided. The position offers various benefits including paid family leave, flexible working patterns, and support for education. Ideal for passionate individuals ready to represent a quality brand.

Benefits

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education support

Volunteer days

Employee Assistance Program

Extra day off for birthday

Qualifications

• Full training will be provided.
• Previous experience in a similar property is helpful.

Responsibilities

• Be a Brand Ambassador representing Staycity Group.
• Make a great first impression with guests.
• Join and be part of the guest journey.

Skills

Excellent communication skills

Interpersonal skills

Tools

Opera

Job description

Job Title

Night Reception Team Member - Edinburgh

About Staycity

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay.

With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay.

We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of.

We are hiring a

Night Reception Team Member

to help shape the Staycity guest journey.

Benefits

• Paid family leave (1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme – earn up to 550
• Cycle to work scheme to support a healthy lifestyle and our planet
• Education support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

Requirements

• Previous experience working in a similar property is helpful but not a "must have" as full training will be provided
• Prior experience using Opera is helpful but not a "must have" as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

Responsibilities

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
• Join us and be part of the journey.