Night Porter/Duty Manager

Mercure Milton Keynes; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local hotel in Milton Keynes is seeking an enthusiastic Night Porter who excels in customer service and enjoys working during the night. You will ensure an outstanding guest experience, drive sales, and lead the team when required. Ideal candidates are night owls with attention to detail and a flexible attitude. This role offers competitive benefits, including free meals, discounts, and opportunities for growth.

Benefits

Discounts across retail, restaurants, and events

Family and Friends discounts in hotels

Leisure Club / Gym free membership

International Travel discounts

Free on-site parking

Free meals during shifts

Opportunities for progression

Uniform provided

Qualifications

• Experience in customer service is essential.
• Must be a night owl with a flexible attitude.
• Tech-savvy and comfortable using various tools.

Responsibilities

• Ensure guests have an outstanding experience at all hours.
• Drive sales and occupancy levels effectively.
• Lead the team in absence of the Night Manager.

Skills

Exceptional customer service skills

Interpersonal and communication skills

Attention to detail

Self-motivated

Ability to work under pressure

Job description

Overview

We know there are those out there that have trouble waking up in the mornings. You might sleep through your alarm and (id keep this bit to yourself) but you might have been told off once or twice for being late… Tut-tut. If this sounds like you, maybe it’s time to change your working hours? Alternatively, you’ll already be an established night-owl who is seeking a new challenge.

Not only do you love the calmer atmosphere that a night-shift brings, but because you are always striving for outstanding, you love the space in which it offers you to be able to make sure those smaller details are given the focus they deserve.

Responsibilities

• Constantly finding innovative ways to put a smile on your customer’s face – whatever the hour! That’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels
• Completing the Nights SOPs to a high standard
• You will also be responsible for the shift in the absence of the Night Manager and leading the team to complete all tasks

What’ll make you a great fit for this Night Porter role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll need to be a night owl!
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours