Night Porter

Caledonian Leisure Ltd; Scotland; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prominent hospitality provider in Scotland is seeking a Night Porter to handle guest enquiries and ensure high customer service. This role involves following emergency procedures, closing daily business operations, and maintaining property standards. Previous experience working nights is desirable, along with excellent communication skills. Benefits include significant employee discounts and possible live-in accommodation.

Benefits

Employee discounts on holiday products

Company pension

Possible live-in accommodation

Free staff parking

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced work environment.
• Previous experience working nights desirable.

Responsibilities

• Handle guests’ enquiries and coordinate services.
• Follow company control procedures and emergency procedures.
• Close daily business and prepare for the new day.

Skills

Customer service skills

Communication skills

Teamwork

Self-motivation

Flexibility

Job description

Night Porter

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

Key Job Responsibilities

• Handle any guests’ enquiries, incidents and coordinate services where required in conjunction with the Manager.
• Following company control procedures in accordance with the internal audit requirements.
• Confidently know all emergency procedures, have full knowledge of fire procedures.
• Work in conjunction with the wider Front Office department to ensure all night’s objectives are fulfilled.
• Close daily business, clean, maintain, secure property, and prepare for new day.
• Aid other departments while on shift – bar or restaurant if necessary.
• Always demonstrate a high level of customer service.

About you

• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Have excellent communication skills with a collaborative approach to colleagues and customers.
• Ability to work in a team.
• Ability to work a flexible shift pattern.
• Previous experience working nights desirable.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking – hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.