Night Porter

Klarent Hospitality Limited; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Greater London is seeking a Night Porter to provide exceptional service during night hours. Responsibilities include assisting with luggage handling, managing guest requests, and ensuring compliance with security and emergency procedures. Ideal candidates will possess a positive attitude, strong organizational skills, and a willingness to learn. This role offers opportunities for development within the hotel group. Join us to help make our guests' experiences memorable!

Benefits

Cash incentives for referrals

Long service recognition

Meals provided while on shift

Fully funded apprenticeships

Annual holidays entitlements

Pension enrolment

Qualifications

• Enjoys working as part of a team and can work on your own.
• Resilient, creative, able to multitask, and can work under pressure.
• Able to work evenings and weekends.

Responsibilities

• Offer night-hour assistance, including luggage handling and package deliveries.
• Achieve positive outcomes from guest queries in a timely manner.
• Assist guests with luggage and other requests.

Skills

Passionate and willingness to learn

Positive attitude

Good organisational / time management skills

Ability to deliver exceptional customer experiences

Job description

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements.
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team and has the ability to work on your own
• Ambitious and hard working
• Excellent standards and able to follow the Company’s Brand Standards
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Ability to work evening, and weekends
• Able to deliver exceptional customer experiences all the time
• Is the Night Porter role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Night Porter

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Assist Guests with luggage and other requests, as necessary
• Deliver guest mail, newspapers and express check out bills to rooms
• Demonstrate a high level of customer service at all times
• Collect room service/ breakfast cards
• Assist Night Management with fire management, walks,
• Enhance fire procedures and able to react, in case of an emergency
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, service s, pricing and policies, as well as knowledge of the local area
• Assist and support other departments, as necessary