Night Porter

Hogs Back Hotel and Spa; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A welcoming hotel and spa in the UK is seeking a Night Porter to manage night shifts. Responsibilities include ensuring safety and satisfaction of guests, completing night checklists, and attending to incidents. The ideal candidate will have superb customer service skills and experience in hospitality, particularly at a reception desk. Join a dynamic team dedicated to exceeding guest expectations and embracing the local community. The role offers competitive benefits, including flexible hours and discounts.

Benefits

Employee Assistance Programme

Discounted meals & stays

Development programme

Bike to work scheme

Flexible working hours

Increasing annual leave

On site Parking

Retail & Supermarket discounts

Qualifications

• At least 1 year of hospitality experience preferred.
• Experience in a reception desk role is highly beneficial.
• Calm and methodical in ensuring guest safety.

Responsibilities

• Ensure guest safety and satisfaction throughout the night.
• Complete night checklists and prepare for the next day.
• Attend to any incidents and maintain a safe environment.

Skills

Customer Service skills

Attention to detail

Night working experience

Tools

Microsoft Office

Job description

We are seeking enthusiastic, calm under pressure, team to be our next Night Porter, usually working a 4 on 4 off pattern of night shifts (averaging 28 hours per week).

In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Night Porter Responsibilities

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.

Experience and Skills

• Experience of Night Working (preferred)
• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous (Microsoft office experience required).
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail.

High on a wooded ridge, the Hog’s Back Hotel’s distinctive façade has been a welcome sight for travellers on this road for generations. Step inside and the accent is on classic comfort, from the stylish restaurant and bar to the 96 spacious, light-filled bedrooms. A high-spec spa and pool meanwhile invite relaxation – or invigoration in the Hog’s Back Leisure Club gym. The location could hardly be better. Historic Guildford and the Surrey Hills are on your doorstep, and some of the UK’s leading attractions are a short hop by car, from Legoland and royal Windsor to the thrills of Thorpe Park.

With experience in guest services, ability to check guests in and out on systems and your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be jus the person we're looking for!

You will be an integral part of our hotel family, aspiring to exceed our guests needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work within.

Benefits

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounted meals & stays across all of the groups hotels around the UK- up to 50% off!
• A development programme to continue your rise to becoming a “Hospitality Superstar”-We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Flexible working hours
• Increasing annual leave
• On site Parking
• Retail & Supermarket discounts

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!