Night Manager — Lead Team, Deliver Unforgettable Stays

Lighthouse Hotel Management; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel management company in Scotland is seeking a Night Manager for the Courtyard by Marriott Edinburgh West. This pivotal role involves leading the night reception team to ensure exceptional guest experiences, handling requests and mentoring staff. The ideal candidate will have strong communication skills, a passion for service, and flexibility to work various shifts. Competitive salary and numerous benefits offered.

Benefits

Competitive salary

Enhanced employee benefits

Extensive training programmes

Employee discounts

Vibrant work environment

Employee recognition programmes

Uniform and meals provided

Death in Service benefit

Qualifications

• Previous experience in a similar role desirable but not essential.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Lead a team of Night Auditors and ensure outstanding service.
• Greet each guest warmly and exceed their expectations.
• Oversee nightly reception operations and mentor team members.
• Handle guest requests and complaints with grace.
• Collaborate with the daytime reception team for a seamless experience.

Skills

Excellent verbal and written communication skills

Passion for delivering exceptional guest service

Strong organisational skills

Ability to multitask in a fast-paced environment

Proficient computer skills

Job description

A leading hotel management company in Scotland is seeking a Night Manager for the Courtyard by Marriott Edinburgh West. This pivotal role involves leading the night reception team to ensure exceptional guest experiences, handling requests and mentoring staff. The ideal candidate will have strong communication skills, a passion for service, and flexibility to work various shifts. Competitive salary and numerous benefits offered.