Night Manager: Lead Overnight Hotel Ops

LGH Hotel Management Ltd; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel management company in Bristol is seeking an experienced Night Manager to oversee overnight operations. You will lead the night team to ensure guest satisfaction, manage emergencies, and perform nightly audits. The ideal candidate has a background in hotel management and excels in customer service and leadership. This role offers competitive benefits, including employee discounts and wellness support.

Benefits

Employee discounts on bedroom rates

Access to the IHG employee room benefit programme

Free meals on duty

Free parking

Qualifications

• Previous experience in a hotel or similar environment, preferably in a night management role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong leadership abilities.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Lead and manage the night staff effectively.
• Oversee hotel operations during the overnight shift.
• Address guest requests and issues promptly.
• Complete nightly audits.

Skills

Hotel management experience

Customer service skills

Leadership skills

Communication skills

Safety and security knowledge

Job description

A leading hotel management company in Bristol is seeking an experienced Night Manager to oversee overnight operations. You will lead the night team to ensure guest satisfaction, manage emergencies, and perform nightly audits. The ideal candidate has a background in hotel management and excels in customer service and leadership. This role offers competitive benefits, including employee discounts and wellness support.