Night Manager

Morrisons; North East; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading UK supermarket is looking for a Night Manager to lead teams and ensure stores are customer-ready. Responsibilities include team management, maintaining high standards of service, and effective communication. The ideal candidate will have experience in fast-paced environments and a passion for customer service. Competitive salary and benefits are offered.

Benefits

Competitive salary

Generous bonus

Attractive pension scheme

Private healthcare

10% discount for friends and family

Qualifications

• Experience managing a team in a fast-paced environment is required.
• Ability to effectively communicate and build relationships is essential.
• Experience in customer-facing roles is beneficial.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Ensure market leading availability across the store.
• Manage scheduling, absence, performance, and talent conversations.

Skills

Team management in fast-paced environment

Communication skills

Relationship building

Adaptability to change

Customer service focus

Job description

Overview

From a Bradford market stall to the UK's fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We're recruiting for a high performing Night Manager to help our business to continue to grow and succeed. Our colleagues work hard through the night to make sure our stores are ready for the thousands of customers who will walk through the doors the very next day. As Night Manager, it's your job to lead and empower our colleagues to ensure our stores are always customer ready.

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service


• Listen and respond to our customers' feedback and react accordingly


• Ensure market leading availability across the store


• Work with the other Managers in store to lead a supportive and performance driven department


• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations


• Deliver training to ensure team have the capability and confidence to deliver their role


• Enable colleagues to work with confidence across various departments


• Identify and develop talent within the department


• Build effective relationships with other operating departments


• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)


• Take a leadership role within the store


• Ensure resource is planned thoroughly

Qualifications

• Experience of managing a team in a fast paced environment


• You will need to be a great communicator who can share knowledge, experience and best practices


• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible


• You must be adaptable to change, whilst being able to challenge effectively


• As a Senior Manager, you will actively listen to and respond effectively to customers and colleagues


• Experience in hospitality, the service industry or travel & tourism; if you have a passion for delivering exceptional customer service then we want to hear from you

Benefits

• Competitive salary and superb benefits package


• Generous bonus


• Attractive pension scheme, private healthcare


• 10% discount card for friends or family giving you 15% off your shopping in Morrisons


• Family-friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Equal Opportunities

We are an equal opportunities employer and welcome applications from all sections of the community.