Night Manager

Village Hotels - Blackpool; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vibrant hotel organization in England is seeking a Night Manager to oversee night operations, ensuring exceptional service delivery. The candidate must have strong customer service skills and the ability to solve problems efficiently. This role involves managing a night team and collaborating with other departments to maintain safety and efficiency. Join this energetic team and help create memorable experiences for guests.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discounts on food and drink

Excellent training and development

Financial wellbeing support

Flexible working hours

Company Pension scheme

Life Insurance

Qualifications

• Great customer service skills required.
• Intuitive problem solver with the ability to handle challenges.
• Ability to build relationships with other departments is essential.
• An approachable personality to maintain a friendly atmosphere.

Responsibilities

• Ensure the team delivers exceptional service throughout the night.
• Proactively solve problems and support all hotel departments.
• Manage the night team to keep everyone safe.

Skills

Customer Service Skills

Problem Solving

Relationship Building

Approachable Personality

Job description

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24 / 7. As Night Manager you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. You will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments and managing the night team to keep everyone safe through the night.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits

• such as…
• Complimentary Health and Wellness Membership at your home Club for you and a family member / friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• T&C’s apply based on your contract

But what we need from you…

• Great Customer Service Skills
• Intuitive problem solver
• Ability to build relationships with other departments
• An approachable personality
• Please note - All offers are subject to successful DBS checks in this role

Come and be part of something new & something special - Work, Grow & Play the Village Way!