Night Guest Experience Specialist

Kew Green Hotels; Ossett; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in England is looking for a Nights Guest Service Assistant who will ensure guests receive exceptional service. Responsibilities include supporting hotel metrics, building guest relationships, and following service protocols. Ideal candidates should have customer service experience and be comfortable with technology. This role offers various rewards including career development and employee discounts.

Benefits

Annual Conference Event and Awards

Apprenticeships

Robust career development opportunities

Attractive discounts across major retailers

Complementary Employee discounts in hotels

50% off food and beverage in hotels

24/7 Employee Assistance Line

Qualifications

• Previous experience in a customer-facing role is preferred.
• Comfortable using technology, especially MS Office.
• Ability to anticipate guests' needs.

Responsibilities

• Ensure a safe and outstanding guest experience during out-of-hours.
• Achieve all brand and company metrics and objectives.
• Provide recognition and appreciation to repeat guests.

Skills

Customer service

Relationship building

Technology proficiency

Problem anticipation

Tools

MS Office

Job description

A leading hotel chain in England is looking for a Nights Guest Service Assistant who will ensure guests receive exceptional service. Responsibilities include supporting hotel metrics, building guest relationships, and following service protocols. Ideal candidates should have customer service experience and be comfortable with technology. This role offers various rewards including career development and employee discounts.