Night Front Desk Supervisor — Lead Guest Experiences

Heathrow Airport Terminal 5; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading international hotel located in Slough, UK is seeking a Night Manager to oversee the Front Office operations and ensure that guests receive exceptional service. The ideal candidate will have previous supervisory experience in the hotel industry, strong leadership qualities, and excellent communication skills. You will be responsible for managing the team during the night shift, completing night audit duties and maximizing room occupancy. The position is full-time and offers a dynamic work environment.

Qualifications

• Experience in hotel management or front office supervision.
• Strong communication and leadership skills required.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Oversee Front Office operation.
• Ensure high standards and exceptional guest experiences.
• Complete Night Audit duties.

Skills

Previous supervisory experience in Front Office

High level of IT proficiency

Excellent leadership interpersonal and communication skills

Commitment to delivering high customer service

Ability to work under pressure

Excellent grooming standards

Ability to work on your own and as part of a team

Previous experience with Front Office Management Systems

Previous experience with cash handling

Tools

Front Office Management Systems

Job description

A leading international hotel located in Slough, UK is seeking a Night Manager to oversee the Front Office operations and ensure that guests receive exceptional service. The ideal candidate will have previous supervisory experience in the hotel industry, strong leadership qualities, and excellent communication skills. You will be responsible for managing the team during the night shift, completing night audit duties and maximizing room occupancy. The position is full-time and offers a dynamic work environment.