Night Front Desk Lead - Guest Experience

Assembly Hotel - Reception; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A progressive hotel chain in Greater London seeks a Guest Service Manager to lead the night front office team. The ideal candidate will have a minimum of 2 years' experience in a similar role and a strong commitment to delivering exceptional guest experiences. Responsibilities include ensuring personalized service, managing team performance, and maintaining operational efficiency. Join a fun workplace that promotes innovation and offers career growth opportunities.

Benefits

Company pension scheme

Employee assistance program

Discounted stays at other properties

Refer a friend scheme

20 paid days holiday plus bank holidays

Qualifications

• Minimum 2 years in a front office manager role in a similar property.
• Good level of spoken and written English.
• Ability to build relationships and loyalty with guests.

Responsibilities

• Ensure personalized, memorable service for guests.
• Handle guest comments or complaints.
• Lead and motivate Front Desk personnel.
• Manage front office budget and operations.
• Supervise allocation of bedrooms with housekeeping.

Skills

Positive attitude

Teamwork

Customer service

Communication skills

Job description

A progressive hotel chain in Greater London seeks a Guest Service Manager to lead the night front office team. The ideal candidate will have a minimum of 2 years' experience in a similar role and a strong commitment to delivering exceptional guest experiences. Responsibilities include ensuring personalized service, managing team performance, and maintaining operational efficiency. Join a fun workplace that promotes innovation and offers career growth opportunities.