Night Front Desk Host: Welcoming Guests & Driving Revenue

Mitchells & Butlers PLC; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent hospitality company is looking for a Night Receptionist in Birmingham. You will be the first face guests see, ensuring they have a smooth check-in and a pleasant start to their stay. Your duties will include managing guest feedback, maximising hotel occupancy, and maintaining brand standards. Candidates should be passionate about hospitality, attentive to detail, and great team players. This role offers flexible shifts, staff discounts, and an engaging work environment.

Benefits

Flexible shifts

33% discount across all brands

Hastee Pay

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Qualifications

• A mix of kitchen talents and hospitality experience to create memorable stays.
• Ability to manage guest feedback positively.
• Flexibility and a proactive approach to guests' needs.

Responsibilities

• Welcome guests and ensure a pleasant stay.
• Handle feedback, both positive and negative, efficiently.
• Maximize occupancy and revenue opportunities.
• Uphold brand standards.
• Anticipate guest needs to promote satisfaction.

Skills

Passion for hospitality

Attention to detail

Great service

Fun-loving

Team player

Job description

A prominent hospitality company is looking for a Night Receptionist in Birmingham. You will be the first face guests see, ensuring they have a smooth check-in and a pleasant start to their stay. Your duties will include managing guest feedback, maximising hotel occupancy, and maintaining brand standards. Candidates should be passionate about hospitality, attentive to detail, and great team players. This role offers flexible shifts, staff discounts, and an engaging work environment.