Night Concierge - London, E3

Encore; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading property management company in London is seeking a Concierge to join their team. The role involves welcoming residents, managing security, and ensuring a pleasant atmosphere. Ideal candidates will have strong customer service skills, excellent communication abilities, and a proactive approach to problem-solving. This position offers generous annual leave and various health and wellness perks.

Benefits

24 Days Annual leave (Inclusive of Bank holidays)

Cycle to Work Scheme

MediCash

SmartHealth – Online health services for you and your immediate family

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but customer service or security background is valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.

Responsibilities

• Greet residents and visitors, handle queries and maintenance requests.
• Address issues promptly, escalate concerns when needed.
• Conduct regular site walk-arounds, check IDs, and monitor safety.
• Handle and record deliveries for residents.
• Keep the concierge area and lobby presentable.
• Perform safety checks and assist with fire safety measures.
• Offer local advice and recommendations to enhance experiences.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Job description

Join Our Team as a Concierge in London!

This landmark development will comprise approximately 1,500 residential units, complemented by commercial spaces and a range of high-quality amenities. Delivered in phases over a 10-year period, the first 300 homes are set for completion within the first year.

Role Details:

• Location: London, E3
• Annual Salary: £30,000
• Hours/Working Pattern: 7pm-7am, 4 on 4 off

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem‑Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can‑do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well‑being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan