Night Concierge & Guest Experience Specialist

Village Hotels - Nottingham - Reception / Nights; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A modern hotel chain is looking for a Night Porter in Nottingham to provide exceptional service and support throughout the night. Responsibilities include assisting guests from check-in to room service while addressing any issues efficiently. The ideal candidate will possess strong customer service skills, self-initiative, and ability to build relationships across departments. Benefits include flexible hours and wellness programs, alongside a supportive work environment. Successful DBS check is required.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on food and drink

Excellent training and development programs

Flexible working hours

Supportive work environment

Company Pension scheme

Qualifications

• Knowledge of what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Self-initiative and independent working style.
• Strong relationship-building skills with all departments.
• Successful DBS check requirement.

Responsibilities

• Ensure exceptional service throughout the night.
• Proactively solve problems and support all departments.
• Assist with customer journey, from check-in to room service.
• Work on your own initiative and maintain department relationships.

Skills

Knowledge of great customer service

Ability to resolve guest issues

Self-initiative

Strong relationship-building skills

Job description

A modern hotel chain is looking for a Night Porter in Nottingham to provide exceptional service and support throughout the night. Responsibilities include assisting guests from check-in to room service while addressing any issues efficiently. The ideal candidate will possess strong customer service skills, self-initiative, and ability to build relationships across departments. Benefits include flexible hours and wellness programs, alongside a supportive work environment. Successful DBS check is required.