Night Auditor & Guest Experience Lead

Leonardo Hotels; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain in Southampton is seeking a Night Auditor to oversee night operations and provide exceptional service to guests. The role requires strong communication skills and the ability to build rapport with guests, ensuring their safety and satisfaction. As part of a dynamic team, you will manage night audits and room service, contributing to a memorable stay for guests. The company offers numerous perks and a supportive environment for career growth.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Confidence in speaking with guests at the desk, by email, or over the phone.
• Ability to manage room service orders and collaborate with the Night Porter.
• Proven ability to assure safety and security of the hotel and guests.

Responsibilities

• Support day-to-day operations and ensure guest satisfaction.
• Run the night audit and balance end-of-day accounts.
• Assist guests with welcome and departure throughout the night.

Skills

Customer Service

Communication

Teamwork

Job description

A leading hotel chain in Southampton is seeking a Night Auditor to oversee night operations and provide exceptional service to guests. The role requires strong communication skills and the ability to build rapport with guests, ensuring their safety and satisfaction. As part of a dynamic team, you will manage night audits and room service, contributing to a memorable stay for guests. The company offers numerous perks and a supportive environment for career growth.