Night Auditor

Susan Hamilton Group; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Manchester is seeking a Hotel Night Porter to join their team. The role involves welcoming guests, handling check-ins and check-outs using the OPERA system, and ensuring high-quality customer service. Candidates should have proven experience in hospitality, strong organizational skills, and the ability to work shifts, including weekends. Uniform requirements include a professional appearance. This position offers an opportunity to work in a dynamic environment.

Qualifications

• Proven experience using OPERA Hotel Management System.
• Excellent communication and customer service skills.
• Ability to work shifts, including weekends and holidays.

Responsibilities

• Welcoming and assisting guests in a friendly and professional manner.
• Handling check-ins and check-outs using OPERA system.
• Managing reservations and guest inquiries.
• Handling payments and maintaining accurate records.
• Ensuring guest satisfaction at all times.

Skills

OPERA Hotel Management System

Excellent communication

Customer service skills

Organizational abilities

Multitasking

Job description

We are seeking a professional and well-presented Hotel Night Porter to join our hospitality team.

Requirements:

• Proven experience using OPERA Hotel Management System
• Excellent communication and customer service skills
• Ability to work shifts, including weekends and holidays
• Strong organizational and multitasking abilities
• Professional appearance and attitude

Uniform Requirements (Mandatory):

• Black long-sleeve shirt
• Black tie
• Black pants
• Black formal shoes

Responsibilities:

• Welcoming and assisting guests in a friendly and professional manner
• Handling check-ins and check-outs using OPERA system
• Managing reservations and guest inquiries
• Handling payments and maintaining accurate records
• Ensuring guest satisfaction at all times
• Ensuring that fire walks are conducted and the building is secure

Verve People are committed to being an Equal Opportunities employer, and do not discriminate against any candidate on the grounds of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, or other applicable legally protected characteristics.

Skills:

Night Porter, Night Auditor, Receptionist