Night Auditor

06 Nights; Knuzden Brook; On-site; GBP 60,000 - 80,000; Full time

Job summary

A stylish hotel in Knuzden Brook is seeking a night receptionist to provide exceptional customer service and support guests during overnight hours. Responsibilities include checking guests in and out, conducting night audits, and maintaining communication with other departments. Candidates should have a professional demeanor and be comfortable using front-office systems. The role offers competitive pay and numerous benefits, including discounts and development opportunities.

Benefits

Competitive pay

Discounted stays

Career development opportunities

Free employee assistance programme

Additional annual leave

Service bonus for longevity

Uniform provided

Qualifications

• Enthusiastic and personable team player.
• Presentable and professional demeanor.
• Comfortable using front-office systems.
• Night shift availability and lifestyle suitability.

Responsibilities

• Provide a warm and friendly welcome at reception.
• Check guests in and out using the front-office system.
• Complete night audit checklist and perform security observations.
• Maintain communication with daytime teams and food & beverage departments.

Skills

Customer service

Communication skills

Team player

Front-office system proficiency

Job description

This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn within the Frontier Retail Park. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are only a 10‑minute drive away.

The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings. It has a friendly, upbeat, comfortable feel and embodies Hampton's culture of Hamptonality perfectly. Our team will welcome you with a bright smile and is multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast. There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym. The lounge area is the perfect setting to meet with your family, friends, or to organise a small meeting with a client or colleague.

What we’re looking for:

We are seeking an enthusiastic and personable team player who will enjoy being a point of contact for our guests. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front‑office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front‑of‑house position is ideal but not essential. In addition, we are seeking a candidate who enjoys working nights and has the lifestyle to suit this type of shift pattern. You must be capable enough to work with little supervision, be a very trustworthy individual, and be driven to use your initiative.

Day in the life of:

You will provide a warm and friendly welcome to our guests during the night‑time shift at the hotel. You will be based at the hotel's reception desk and will use the front‑office system to check guests in and out of the hotel. You will be a point of contact handling queries and answering questions for our visitors. You will act as a company ambassador and will uphold detailed knowledge about the hotel, its offerings, and also the local area.

During your night shift, you will also complete the night audit checklist which includes a range of duties and checks. You will complete walk rounds of the hotel to ensure everything is as it should be and will use our internal system to report your findings.

You will be a team player working with another night auditor each night. The night team will rotate shifts and you’ll work with a few different colleagues on the desk. In addition, you will maintain excellent communication and relations with your supporting departments including the daytime reception team and our food and beverage departments. Your role in this business is a highly valued and appreciated position.

Key Responsibilities:

• General reception duties include greeting, checking in and out guests in line with the brand standards.
• Professional use of email and telephone, and the use of our front‑office system to process bookings and check‑in and check‑outs.
• Completion of night audits and security observations.
• Responsible for guest welfare on an evening.
• Cash and card handling in line with the company policies.
• Duty management responsibilities.

What you’ll get in return:

• Competitive pay and package.
• Exclusive team‑member discounted stays and 50% off F&B across the leaf Hospitality portfolio.
• Continuous learning & development opportunities.
• Free access to a 24/7 employee assistance programme.
• Additional annual leave and family leave.
• Service bonus for 5 and 10 years up to £1K.
• Team‑member of the month – £100 and team‑member of the year – £500.
• Uniform provided.

This hotel is managed by leaf Hospitality, a hotel‑management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial