NHS Waiting List Coordinator – Patient Access & Care

Mid Yorkshire Teaching NHS Trust; Dewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in Dewsbury seeks a Centralised Waiting List Office Clerk to manage patient waiting lists and ensure smooth communication between patients and healthcare professionals. Applicants should have strong interpersonal and organizational skills and previous customer service experience, especially within NHS settings. The role involves decision-making in complex situations and requires a flexible approach to work hours, including evenings and weekends. Join this dynamic team to make a positive impact on patient care and support.

Benefits

Access to the NHS pension plan

Generous holiday allowance

Exceptional employee health services

Flexible working options

Qualifications

• Experience in a busy customer service environment.
• Ability to communicate effectively with diverse groups.
• Knowledge of NHS Access targets.

Responsibilities

• Manage waiting lists in accordance with NHS standards.
• Serve as point of contact for patients and medical representatives.
• Support patients with communication barriers empathetically.

Skills

Interpersonal skills

Organizational skills

Communication skills

Job description

A leading NHS Trust in Dewsbury seeks a Centralised Waiting List Office Clerk to manage patient waiting lists and ensure smooth communication between patients and healthcare professionals. Applicants should have strong interpersonal and organizational skills and previous customer service experience, especially within NHS settings. The role involves decision-making in complex situations and requires a flexible approach to work hours, including evenings and weekends. Join this dynamic team to make a positive impact on patient care and support.