NHS Administrator / Care Coordinator

NHS; Peterborough; On-site; GBP 23,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Peterborough is seeking an experienced Administrator/Care Coordinator to support various primary care services. You will work in a busy office, managing patient appointments, handling referrals, and providing excellent telephone support. The ideal candidate has 2+ years in a similar role, strong IT skills, and a commitment to confidentiality. This position offers a salary between £23,000 and £25,000 per year, depending on experience.

Qualifications

• Minimum of 2 years experience in a fast paced Admin role handling multiple tasks.
• Experience working in a public facing role, providing excellent customer service.
• Must be reliable and understand the importance of confidentiality.

Responsibilities

• Booking and arranging appointments for patients.
• Accurately entering health information on to patient records.
• Handling a high level of incoming phone calls and queries.

Skills

Polite and clear telephone manner

General IT skills

Ability to manage multiple tasks

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Are you an organised and experienced Administrator, Care Coordinator, or Receptionist with good IT skills who is looking for a new and exciting challenge?

Can you manage multiple tasks supporting a range of primary care services in a fast paced office environment, and do you care passionately about making a real difference to peoples lives?

Greater Peterborough Network are looking for a skilled Administrator / Care Coordinator to join in helping to support its many Primary and Planned Care services.

We are a dynamic and responsive team who pride ourselves on our can-do attitude, and seek a like-minded individual of such!

This role will see you working Monday to Friday based in a busy and fast paced office in Peterborough City Centre, with possible travel required from time to time to other sites, and will work alongside an Admin team supporting our Operational and Clinical teams with the delivery of the many different primary care services that we provide for patients throughout Peterborough.

The role will involve working with different services, and largely consist of general Admin Support duties including telephone support, handling referrals, planning clinics, as well as dealing with an incoming phone calls daily.

Main duties

Typical Daily Duties could consist of

• Booking and arranging appointments for patients
• Printing clinical paperwork for clinics and home visits
• Accurately entering health information on to patient records
• Handling incoming referrals and helping to arrange and coordinate work and clinic lists for clinical staff
• Calling patients to confirm upcoming appointments and gather feedback following experiences using Greater Peterborough Network services
• Handling a high level of incoming phone calls and queries
• Working with and liaising with Peterborough GP Practices we support and provide services for

About us

Our vision: To provide the patients of Greater Peterborough with high quality, sustainable healthcare that supports them to stay well and at home for as long as possible.

We are an ambitious at scale primary care organisation with a passion for integration and innovation.

We provide:

• Enhanced evening and weekend access to General Practice.
• Deliver at scale services to improve the health and wellbeing of the populations we serve.
• Home visiting and community services
• Virtual ward services.
• Advice to ambulance crews to help patients remain at home or to see the most appropriate secondary care team.
• Recruitment, induction and support of workforce through a team dedicated to supporting Primary Care Networks and hosting of the Cambridgeshire & Peterborough Training Hub.
• To attract innovation and investment into primary care.
• To be dynamic always seeking out new opportunities.
• To be the primary care provider at scale - supporting delivery of services at place level that benefits our patients and members.
• To engage our clinical community identifying local clinical leaders to drive service redesign and delivery across our place.
• To face challenges head on, working collaboratively to deliver solutions.

Job responsibilities

Greater Peterborough Network are looking for a skilled Administrator / Care Coordinator to join in helping to support its many Primary and Planned Care services.

We are a dynamic and responsive team who pride ourselves on our can-do attitude, and seek a like-minded individual of such

This role will see you working Monday to Friday based in a busy and fast paced office in Peterborough City Centre, with possible travel required from time to time to other sites, and will work alongside an Admin team supporting our Operational and Clinical teams with the delivery of the many different primary care services that we provide for patients throughout Peterborough.

The role will involve working with different services, and largely consist of general Admin Support duties including telephone support, handling referrals, planning clinics, as well as dealing with an incoming phone calls daily.

Typical Daily Duties could consist of;

• Booking and arranging appointments for patients
• Printing clinical paperwork for clinics and home visits
• Accurately entering health information on to patient records
• Handling incoming referrals and helping to arrange and coordinate work and clinic lists for clinical staff
• Calling patients to confirm upcoming appointments and gather feedback following experiences using Greater Peterborough Network services
• Handling a high level of incoming phone calls and queries
• Working with and liaising with Peterborough GP Practices we support and provide services for

Person Specification

Qualifications

• Polite and clear telephone manner
• Minimum of 2 years experience in a fast paced Admin role handling multiple tasks
• Good general IT skills with experience using Microsoft Word, Excel and Outlook (or equivalent email/software packages) and will need to be someone who can learn new systems
• Experience working in a public facing role, or experience providing excellent customer services
• Ability to work well at times under pressure and manage multiple tasks
• Will need to be accurate with data entry and have a good eye in attention to detail
• Must be reliable and understand the importance of confidentiality
• Although not essential, previous experience as an NHS Administrator or Receptionist, or in another NHS service delivery related post would be beneficial
• Experience using SystmOne would be desirable but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£23,000 to £25,000 a year - Depending on experience