NHS 111 Health Advisor | Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare University NHS Foundation Trust; Ferndown; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in Dorset is looking for a compassionate Health Advisor to join its NHS 111 service. In this role, you will be the first point of contact for patients, providing essential assistance while ensuring confidentiality. Structured training will be provided. Ideal candidates will show excellent communication and customer service skills. Join us in making a difference in the community.

Qualifications

• Must have excellent customer service skills.
• Enhanced Disclosure and Barring Service (DBS) check required.
• No prior healthcare experience needed, but good communication is essential.

Responsibilities

• Receive calls from the public needing assistance.
• Handle calls efficiently and courteously.
• Maintain patient confidentiality and Trust information.
• Participate in quality improvement processes.

Skills

Good communication skills

Telephony skills

IT skills

Education

Good all-round education

Job description

Overview

Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community? This is your chance to come and join us as a Health Advisor in our NHS 111 service. You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with structured training provided at our Hub in St Leonards.

We offer a variety of rotas to suit your lifestyle- availability of rotas changes dependent on the needs of the service; the exact rotas available will be discussed at interview.

Responsibilities

• Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
• Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
• Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.
• Always maintain the integrity and confidentiality of all patient and Trust information.
• Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.

Qualifications and requirements

• You must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.
• Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.
• Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
• Start dates can only be agreed after all pre-employment checks are completed by HR services.

Training and employment details

• Full time course starting 3 November 2025: 37.5 hours per week – Monday to Friday 09:00-17:00 for 5 weeks. Training will be provided at our Hub in St Leonards.
• Interviews will be held at the end of September and will include a face to face interview and an assessment.
• Please bring original ID documentation to the interview.
• Availability of rotas varies; details will be discussed at interview. A variety of rotas are available to suit your lifestyle.

About Dorset HealthCare

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Application details

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. This advert closes on Wednesday 24 Sep 2025.