New Store Opening - Customer Assistant - Visual Merchandiser - Bath Southgate

Marks and Spencer plc (UK); Bath; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading UK retail company seeks a Visual Merchandiser for their Bath location. This role involves creating high-impact displays and enhancing customer experiences in Fashion, Home & Beauty. Candidates should possess strong knowledge in visual merchandising principles, effective customer engagement skills, and proficiency in digital tools. The position requires adaptability in a fast-paced retail setting and entails teamwork across store departments. Apply today and bring your design skills to life!

Qualifications

• Strong knowledge of visual merchandising principles and practices.
• Ability to adapt to fast-paced retail environments.
• Proficient in using digital tools and communication channels.

Responsibilities

• Deliver a great shopping experience by putting customers first.
• Implement seasonal window displays and maintain presentation standards.
• Engage with customers to understand their needs and drive sales.

Skills

Visual Merchandising principles

Styling skills

Attention to detail

Digital tools proficiency

Customer engagement

Job description

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell. You'll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor. You'll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands. · Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality. · Efficiency matters. You'll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure. · Teamwork is key. You'll support colleagues across the floor and contribute to a store that looks and sells through brilliantly. · Flexibility is vital. Retail moves fast and you'll easily pivot between tasks, meeting the demand. If you've got the eye, the pace, and the grit, we want you. Are you ready for it? Take Your Marks and apply today. Purpose

Responsibilities and Qualifications

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver 'best in town' standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve, Dress and style mannequins to agreed standard each launch and throughout the season as required
• Deliver seasonal Window implementation
• Deliver 'best in town' standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
• Works alongside C&H colleagues to ensure correct implementation of POS each season
• Serve our customers efficiently and brilliantly well - on the shop floor and at service points
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, it's strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
  Comprehensive Styling skills which can be applied across instore visual elements and windows
• Strong knowledge of Visual Merchandising principles
• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG