New Product Development Quality Assurance - 12 month FTC

ADM; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global leader in agricultural solutions is seeking a Quality Assurance & Technical Information Specialist in London. The role involves managing quality assurance tasks and ensuring compliance with food safety standards. Candidates should have a degree in Food Science and experience in quality management. Strong communication and attention to detail are essential. As part of an innovative team, you will address customer inquiries and maintain high product standards.

Qualifications

• 1-3 years of experience in Quality Management.
• Strong understanding of Food Hygiene and HACCP principles.
• Knowledge of standard testing protocols, including shelf life and nutritional testing.

Responsibilities

• Provide timely responses to customer inquiries.
• Manage QA and technical information for assigned customers.
• Build relationships with customers through engagement.
• Investigate and resolve product quality issues.
• Address and resolve customer complaints professionally.

Skills

Quality management experience

Strong communication skills

Attention to detail

Project management

Food hygiene knowledge

Education

Degree in Food Science or Technology

Job description

Overview

Are you passionate about quality management, customer satisfaction, and driving innovation within the FoodService industry? Do you thrive in a fast-paced environment where your expertise can make a real difference? If so, we want you to be part of our team and can be based from any of our offices in Reading, London, Stafford or Hereford.

As a Quality Assurance & Technical Information Specialist, you will play a key role in ensuring our products and processes meet the highest standards.

Responsibilities

• Providing timely responses to customer inquiries.
• Managing all QA and technical information for assigned customers.
• Building strong relationships with customers through weekly engagement and clear communication.
• Collaborating with internal teams, including Commercial, Innovations, Technical, and Site QA.
• Investigating and resolving product and quality-related issues promptly.
• Addressing and resolving customer complaints with professionalism and accuracy.
• Representing the company in customer meetings and presentations.
• Partnering with the Innovations Lead to ensure formulations are accurate and all processing details are captured.
• Supporting the commercialization of new products from concept to launch.

Qualifications and Education

• 1-3 years of experience in Quality Management.
• A strong understanding of Food Hygiene and HACCP principles.
• Knowledge of standard testing protocols, including shelf life and nutritional testing.
• A degree in Food Science, Technology, or a related field.

To Succeed in This Role

• Excellent communication skills.
• Strong attention to detail and accuracy.
• The ability to manage multiple projects and perform well under pressure.
• A proactive approach, with a willingness to take responsibility.
• An interest in mentoring and training junior colleagues.

Why Join Us?

Be part of a forward-thinking, industry-leading company that values quality and innovation. Collaborate with a talented and supportive team. Take your career to the next level with opportunities for growth and professional development. If you are ready to make a meaningful impact and contribute to a company that values your expertise, apply now to join our team as a Quality Assurance & Technical Information Specialist.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

100999BR

Ref ID

#LI-DNI