New Homes Customer Experience Manager

Bromford; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing provider is seeking a Customer Care Manager to join their team in Bristol. This permanent, full-time role involves managing customer experiences for new homes, coordinating remedial works, and maintaining contractor performance. Ideal candidates will have customer-facing experience in housebuilding, strong communication skills, and good IT proficiency. Regular travel across Gloucestershire is required, and candidates should hold a valid driving license. Applications close on 10 February, with interviews on 17 February.

Qualifications

• Previous customer-facing experience within a post-sales housebuilding environment.
• Strong communication skills and confidence working with contractors and site teams.
• Good IT skills with a working knowledge of Microsoft Word, Excel and Outlook.

Responsibilities

• Manage post-completion remedial works and coordinate customer visits.
• Keep customers informed and agree clear timescales.
• Manage contractor performance, costs, and service levels.

Skills

Customer-facing experience

Strong communication skills

Technical knowledge in housebuilding

Working knowledge of Microsoft Word

Working knowledge of Microsoft Excel

Working knowledge of Microsoft Outlook

Education

CSCS card

Full driving licence

Job description

A leading housing provider is seeking a Customer Care Manager to join their team in Bristol. This permanent, full-time role involves managing customer experiences for new homes, coordinating remedial works, and maintaining contractor performance. Ideal candidates will have customer-facing experience in housebuilding, strong communication skills, and good IT proficiency. Regular travel across Gloucestershire is required, and candidates should hold a valid driving license. Applications close on 10 February, with interviews on 17 February.