New Homes Customer Care Lead - On-site & Travel

Wheatstone Solutions; Thame; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A construction company in the UK is seeking a Customer Care Manager to oversee customer interactions and inspections in new homes. This role involves managing handovers, addressing customer inquiries, and coordinating with contractors. Ideal candidates will have prior experience in customer service management within the housing industry and excellent communication skills. This position offers a 12-month fixed-term contract with an on-site and office working model.

Qualifications

• Previous experience within a Customer Service Manager role in the new homes industry.
• Exposure to management duties in a Senior Coordinator/Relations role.
• Flexibility to travel across regions.

Responsibilities

• Carry out home demonstrations and handovers with the customer.
• Conduct inspections throughout the warranty period.
• Liaise with contractors for issue resolution.

Skills

Customer Service Management

Excellent communication skills

Excellent report writing

Proficient with IT

Job description

A construction company in the UK is seeking a Customer Care Manager to oversee customer interactions and inspections in new homes. This role involves managing handovers, addressing customer inquiries, and coordinating with contractors. Ideal candidates will have prior experience in customer service management within the housing industry and excellent communication skills. This position offers a 12-month fixed-term contract with an on-site and office working model.