New Homes Customer Care Coordinator - Residential Property (Enfield)

Deverell Smith Recruitment Ltd; Greater London; On-site; GBP 31,000; Full time

Job summary

A leading recruitment agency is seeking a passionate New Homes Customer Care Coordinator to support residents in new developments across Greater London. The role involves managing enquiries and ensuring excellent customer service. The ideal candidate has experience in residential property and is eager to advance their career in the property sector. This position offers a starting salary of £31,000 pro rata, with a Monday to Friday schedule.

Benefits

Career growth opportunities

Hands-on experience in property customer service

Supportive team culture

Qualifications

• Experience in new homes, estate agency, or property admin.
• Confidence in communication both on the phone and face-to-face.
• Ability to manage multiple sites effectively.
• Eagerness to learn new systems and develop property expertise.

Responsibilities

• Be the first point of contact for residents on allocated sites.
• Manage enquiries, snagging issues, and oversee aftercare and warranties.
• Maintain the CRM system accurately with all interactions.
• Support residents from purchase through to move-in.

Skills

Experience in residential property customer service

Strong communication skills

Highly organised and proactive

Detail-focused

Job description

New Homes Customer Care Coordinator - Residential Property

Location : Enfield | Salary : £31,000 pro rata | Hours : Monday - Friday, 9 : 00 - 17 : 30

Start : Immediate

Are you passionate about residential property and helping people? This is your chance to join a busy, well-respected new homes team building new homes in North London.

Why you'll love it here :

• Career growth : Opportunity to work across multiple developments, including upcoming sites in Greenwich and Watford , and potentially secure a permanent role.
• Hands‑on experience : Gain real responsibility in new homes customer service , learning the skills to move into senior property roles.
• Make a difference : Help residents settle into their new homes, support regeneration projects, and see the tangible results of your work.
• Supportive culture : Training, guidance, and a friendly team who value their staff - happy staff = happy residents!

You’ll be directly supporting residents across multiple developments, learning the ins and outs of property customer service , and gaining hands‑on experience that will fast‑track your career.

What you’ll do day‑to‑day :

Be the first point of contact for residents on your allocated sites, answering enquiries, managing snagging issues, and overseeing aftercare and warranties.

Work closely with customer service managers and site teams to make sure residents feel supported from purchase to move‑in.

Keep the CRM system (COINS or similar) accurate and up to date with all interactions and progress.

See the impact of your work every day, from helping a family settle into their new home to ensuring developments run smoothly.

Who we’re looking for :

• Experience in residential property customer service, new homes, estate agency, or property admin.
• Strong communication skills and confidence on the phone and face‑to‑face.
• Highly organised, proactive, and detail‑focused, with the ability to manage multiple sites.
• Eager to learn new systems and develop property expertise, with ambition to progress.

Passionate about delivering excellent customer experiences.

If you’re ready to take the next step in your property career , apply today and make an immediate impact on residents’ experiences.