Network Technician

Severn Trent; Barrow upon Soar; On-site; GBP 31,000; Full time

Job summary

A leading water company based in Barrow upon Soar is looking for a Network Technician to join their Environmental Waste Networks Team. The role involves both proactive inspections and reactive problem-solving responsibilities to maintain the sewer network. Candidates should possess a standard driving license, initiative, and problem-solving skills, with experience using technology for job documentation. The job offers a competitive salary, 25 days holiday, and various employee benefits, contributing to a supportive work environment.

Benefits

Salary: £30,697.47

25 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave program

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Qualifications

• Must hold a standard driving license; C1 or Class 2 preferred.
• Experience working with technology for job documentation.
• Character traits of positivity and a caring attitude are essential.

Responsibilities

• Lead and promote a safe working environment.
• Identify necessary remedial and improvement works.
• Proactively mitigate risks of network failures.
• Investigate non-urgent customer service issues.
• Coordinate with field workers for delivery of targets.

Skills

Problem solving

Initiative

Experience with technology (laptop, phone)

Job description

Our Leicestershire Environmental Waste Networks Team is looking for a new Network Technician to join their Team out of our Leicester Water Centre site for a 12 month period! You'll work with 5 other Network Technicians and work close with 6 other Technical Experts in your county to protect our sewer network and assets. Your priority will be working through proactive tasks to maintain our network, this will include things like: Combined Sewer Overflow, Non-return Valve, Air Valve, Syphon and Oil Interceptor inspections. There is also an element of reactive response tasks you will do such as: Assisting with customer investigations and misconnection surveys. Day to day responsibilities will also include:

Responsibilities

• Lead and promote a safe working environment whilst ensuring quality standards are met.
• Identify and clearly define any necessary remedial / improvement works to the ancillary assets.
• Proactively seek and develop opportunities to mitigate the risk of network failures, including implementation of agreed measures.
• Investigate and respond to non‑urgent customer service issues / queries as required taking ownership of the problem until full resolution.
• Investigate and respond to non‑urgent enquiries / defect reports received from the Highways Authority, Environment Agency and Local Authorities.
• Work in close partnership with contract field workers to ensure overall delivery of company targets and objectives.

With this being such a critical role, we're looking for someone who can join us 37 hours a week, working from Monday - Thursday 7:30am-15:30pm and Fridays 7:30am - 15:00pm with a compulsory shared standby rota, which includes evenings and weekends. Any additional technical training required will also be covered.

The ideal candidate would have initiative and a go‑getter energy to bring to the team, likes problem solving and finding the best outcome for our customers and the environment. Our business is 24/7 meaning there will likely be overtime available for team players. It is imperative that you hold at minimum of a standard driving license but would be beneficial if you held a C1 or a Class 2. The works you will be doing will involve recording and documenting your jobs with a laptop and phone, so experience using this technology would be necessary. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

Benefits

• Salary: £30,697.47
• 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year