Network Support Technician

First Military Recruitment; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Network Support Technician to manage fault resolutions both remotely and on-site while maintaining equipment and managing ticketing systems. Ideal candidates will have strong computer networking skills, experience with AV/digital signage, and a knowledge of Windows OS. The position offers a fun work environment, regular social events, and training opportunities. The salary range for this role is £30,000 to £35,000 annually, located in Farringdon, London.

Benefits

A fun and social working environment

Dedicated induction and training

Industry training programs

Regular events and conferences

Enhanced 5% Pension Rate

Subsidised gym membership

Responsibilities

• Remote fault resolution via various available tools.
• On site fault resolution.
• Equipment replacement and diagnostics at client sites.
• Managing ticket management system.
• Identifying trends and reporting on them.
• Creation of technical documentation.
• Extensive maintenance visits to ensure functionality.
• Manage the digital signage platform daily.
• Key project management tasks as instructed.
• Stock allocation through asset management.
• Installation planning and equipment configuration.
• Network cabinet building.
• Collaborate with internal teams.
• Assist in scheduling client content.

Skills

Computer networking skills

AV / digital signage knowledge / experience

Excellent knowledge of Windows OS

Experienced in problem solving with ISPs

Experience in remote support via TeamViewer

Excellent workmanship and teamwork

Excellent written and oral skills

Excellent attention to detail and planning

Full UK Driving Licence

Computer literate

Job description

Overview

First Military Recruitment are currently seeking a Network Support Technician on behalf of one of our clients.

Our client encourages applications from ex‑military personnel however all candidates will be given due consideration.

Duties and Responsibilities

• Remote fault resolution via various available tools and programs.
• On site fault resolution.
• Equipment replacement and diagnostics at client sites.
• Managing ticket management system.
• Identifying trends and reporting on them.
• Creation of technical and documentation (procedures, hardware & software setups).
• Undertaking extensive maintenance visits on each site, to ensure a fully operational system.
• Monitor, manage and update digital signage platform daily with existing and new inventory.
• Undertake key project management tasks, as instructed by Project Manager.
• Stock allocation & management through asset management system.
• Installation planning and preparation.
• Configuring equipment prior to installations and site visits.
• Network cabinet building.
• Work effectively with a variety of internal teams, including Asset Development, Sales and Finance.
• Undertake screen upgrades on site under the management of Project Manager.
• Build a strong rapport with building management teams through on‑site visits and email / phone.
• Assist in scheduling client content and dynamic content.

Skills and Qualifications

• Computer networking skills.
• AV / digital signage knowledge / experience.
• Excellent knowledge of Windows OS (Windows 7, 10 & 11 Embedded).
• Experienced in problem solving, especially with ISPs (ADSL, VDSL 3G & 4G).
• Experience in remote support via TeamViewer.
• Excellent workmanship and teamwork.
• Experienced in problem solving.
• Excellent written and oral skills.
• Excellent attention to detail and thorough planning.
• Full UK Driving Licence.
• Computer literate.

Benefits

• A fun and social working environment with regular social events.
• A dedicated and thorough induction and in‑house systems training.
• Periodical industry training programs – in‑house and external as required by the role.
• Regular events and company conferences.
• Enhanced 5% Pension Rate.
• Subsidised gym membership.

Salary : £30,000 – £35,000

Location : Farringdon, London