Network Engineer Apprentice

No Fuss IT Ltd; Rochdale; On-site; GBP 20,000 - 30,000; Part time

Job summary

A technology solutions provider in Rochdale is seeking a candidate for technical support roles, providing assistance for various IT issues. Responsibilities include answering support queries through multiple channels and maintaining logs of interactions. The position operates Monday to Friday from 8 AM to 4 PM, with potential for a full-time role after apprenticeship completion.

Responsibilities

• Provide 1st, 2nd, and 3rd line technical support.
• Maintain high customer service for all support queries.
• Log all calls on the ticketing system.

Job description

What our team does is make business IT solutions that are easy and painless, because we understand the challenges you face. Our transparent approach ensures we always advise and provide what is best for your business with room for scalability.

The successful candidate may be chosen to have a full-time role after completing their apprenticeship.

Responsibilities

• To provide 1st, 2nd and 3rd line technical support, answering support queries via phone, email and live chat.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the ticketing system.
• Respond to enquiries from clients and help them resolve any Network, Server, hardware or software problems.
• Maintain a log of all calls taken.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• To allocate more complex calls to the relevant Support member if it cannot be resolved.
• To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.

Mon-Fri 8-4