Network Design Specialist

BT Group; Bristol; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading telecommunications provider in the UK seeks a talented individual focused on designing Customer Experience Management systems. Key responsibilities include managing vendor relationships and producing high-quality project documentation. Ideal candidates should have experience in telecommunications and an understanding of network protocols. Join us to make a significant impact in enhancing customer experiences.

Qualifications

• Experience managing relationships with suppliers in a telecommunications context.
• Experience in high-availability/high-throughput systems.
• Understanding of mobile telecoms network protocols.

Responsibilities

• Design and plan Customer Experience Management systems.
• Liaise with departments to track requirements.
• Drive vendor product roadmaps.
• Produce documentation for projects.
• Participate in leading project groups.

Skills

Relationship Management

Network Protocols Understanding

Analytical Thinking

Vendor Management

Job description

Overview

Recruiter: Daniel McCarthy. Career Grade: D. Internal Closing Date: 18/9/25. With over 175 years of heritage, BT is the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments to sole traders and new start-ups. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Why this job matters

One of BT's strategic priorities is to deliver differentiated and standout customer experiences. Network data forms a crucial input into the design, planning and investment in our network. Capturing, analysing and presenting this data insightfully and reliably will provide the bedrock for a successful future network, and drive improvements based on customer experience. Supporting our innovative monitoring and analysis tool is crucial to allow this to happen and to protect and enhance our customers experience.

What I'll be doing – your accountabilities

• Designing and planning Customer Experience Management and Network Performance Management systems to meet business requirements.
• Liaising with relevant departments and internal customers to keep track of evolving requirements.
• Driving and influencing vendor product roadmaps and innovation.
• Building business cases as appropriate.
• Supporting the wider Customer Centric Experience Design and Operations team.
• Producing timely high-quality documentation to support projects such as high-/low-level designs, or business as usual work packs.
• Ability to analyse requirements and clearly document and articulate recommended solutions.
• Participating in and leading project groups, with the ability to drive technical solutions.
• Build compelling business cases for proposed investments.
• Experience of using, or designing Performance Management or CEM systems, or other network monitoring systems.
• Proactively drive vendor roadmaps.
• Ability to identify and follow relevant BT processes.
• Analytical thinking to identify solutions.

Experience you would be expected to have

• Experience of managing relationships with suppliers and third-parties, of product/feature selection and of delivering those products into a production environment.
• Experience in mobile/fixed telecommunications industry in the role of a designer with business-critical, high-availability / high-throughput systems and networks.
• Understanding of Network protocols used in mobile telecoms.